Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at nguyendinhloc2910@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at nguyendinhloc2910@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at nguyendinhloc2910@gmail.com.

Return & Refund Policy

We want you to feel confident shopping with us. Every order is carefully produced and inspected before shipment. If there is an issue with your order, our support team will do our best to make it right.

Made-to-Order Products

All items sold in our store are made to order. This means each product is created specifically for you after your purchase is placed.

Because of the custom nature of our products, we are unable to accept returns or exchanges for:

  • Incorrect size selection
  • Color or style preference
  • Change of mind
  • Ordering mistakes made by the customer

We strongly recommend reviewing all order details carefully before completing your purchase.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, misprinted, or you received the wrong item, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Clear photos showing the issue
  • A brief description of the problem

Once your claim has been reviewed and approved, we will offer either:

  • A free replacement item, or
  • A full refund to your original payment method

Refund Processing Time

Approved refunds are typically processed within 5–10 business days. Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

Order Changes & Cancellations

Orders may be modified or canceled within 12 hours after purchase. After this period, production may already be in progress and we may no longer be able to make changes.

Non-Returnable Situations

We do not accept returns or refunds for:

  • Incorrect shipping addresses provided by the customer
  • Packages delayed due to shipping carriers or customs
  • Normal variations in color, placement, or size within industry standards
  • Orders marked as delivered by the carrier

Contact Us

If you have any questions regarding your order or this policy, please contact our support team at:

Email: kadimianinzot@hotmail.com

We are committed to providing friendly and reliable customer support and will respond as quickly as possible.